We have experienced connectivity issues at 16:49 HKT, which affected a small subset of the cloud server’s clients in Hong Kong location. We have identified the cause of the issues is related to a failure of the local loop network provider. At this time, we have been able to correct the issues, and we haven't observed any additional issues with LayerStack since 18:12 HKT. As such, we will now consider this incident resolved. We will be monitoring this issue to ensure that connectivity remains stable.
We appreciate your patience and understanding. If you are still experiencing connectivity issues with LayerStack, please send a ticket to our Technical Support team at https://service.layerstack.com for assistance.