Unexpected Hardware issue

Incident Report for LayerStack

Resolved

This incident has been resolved.
Posted Aug 29, 2019 - 15:37 HKT

Update

This incident has been resolved.
Posted Aug 29, 2019 - 14:46 HKT

Monitoring

The detected hardware fault has now been resolved by replaced new hardware and all systems should be operational now.
Posted Aug 29, 2019 - 13:27 HKT

Update

We are working on hardware replacement and it will take place over a span of 15 - 30 minutes
Posted Aug 29, 2019 - 13:12 HKT

Identified

Our system engineer team has located fault hardware and we need to undergo the urgent hardware replacement to resolve this around 13:00.
Posted Aug 29, 2019 - 11:26 HKT

Investigating

Apologies for the inconvenience caused. Currently, we are facing unexpected hardware issue for one of the server and our system engineers are fixing it urgently.

We will keep you updated on the status
Posted Aug 29, 2019 - 11:15 HKT
This incident affected: Regions (Classic LayerPanel) (Hong Kong - HK01).