The server connection issues has now been resolved by our Network Engineering team and our entire engineering team will continue to monitor the situation all of our clients.
Posted Feb 13, 2019 - 13:56 HKT
Update
We are currently experiencing connectivity issues affecting Cloud Servers. Our team is investigating these issues and we will provide additional updates as we continue to gather information.
Posted Feb 12, 2019 - 11:50 HKT
Update
We are continuing to investigate this issue.
Posted Feb 12, 2019 - 11:49 HKT
Investigating
We are currently investigating the connection issue now with our upstream network provider. Further update will be provided shortly.
Posted Feb 12, 2019 - 09:44 HKT
This incident affected: Regions (Classic LayerPanel) (Hong Kong - HK01, Hong Kong - HK02, Los Angeles - LA01).