The issue was caused by some network setting which is now fixed.
We will keep monitoring the situation. Sorry for any inconvenience caused.
Posted Mar 01, 2018 - 19:12 HKT
Investigating
We are aware of connectivity issues for some of Cloud Server's IP address, and Cloud Servers may not able to access by remote desktop.
Our engineer is working for the issue and we will continue to provide additional updates going forward.