Our network engineer had figured out that there was network outage of two of our core routers which was related to issues with a pair of 400G fiber cable, and traffic was re-routed to our standby router for redundancy purpose. There was a degrade of network during the outage as there was a misconfiguration at our backup upstream provider and caused the network could not be fully operating for some of HK Cloud Servers during that period.
The issue should be resolved by replacing fault cable and all network traffic is resumed now.
We regret for all the inconveniences caused in this matter. Kindly verify accessibility for your servers now and let us know if you still face any issues in this.
Thank you very much for your understanding.
Posted Aug 04, 2021 - 23:27 HKT
This incident affected: Service (LayerPanel 2) and Regions (LayerPanel 2) (Hong Kong - HK03).